As Executive Director Client Services, Iain is responsible for overseeing R/GA’s client engagements in EMEA. Iain plays a key role in the leading of strategic partnerships to help clients navigate industry disruption, and ensuring R/GA’s client services team drive organic growth – both for R/GA’s business and its client’s products and services. Since joining R/GA, Iain has been integral in helping the agency evolve its approach to client services and inject more consultative thinking to drive trusted long-term client relationships.
An industry veteran with over 18 years working in digital client services, Iain joins R/GA from Publicis Groupe where he held the role of Global Client Leader. During his time at Publicis, Iain was responsible for business and marketing transformation for a key global client. Prior to that, Iain held a leadership position for 3 years within the Digital Innovation Group in DigitasLBi, a role which saw their team apply digital innovation and service design to tackle some of the biggest healthcare and wellbeing challenges today. During his career, Iain has overseen accounts including BT, Sony Computer Entertainment Europe, The FT, Deutsche Telekom, Starwood Hotels, Foot Locker and Microsoft.